Grand Trust

Privacy

How Grand Trust Financial Services collects, uses, shares, and protects your personal information.

Privacy

Information we collect

Identity information (name, date of birth, tax ID, government ID), contact details, account and transaction activity, device and log data from online sessions, and communications you send us. We collect it directly from you, from your use of our services, and from verification and fraud-prevention sources as permitted by law.

How we use it

To open and service accounts, process transactions, verify identity, prevent fraud and unauthorized access, respond to inquiries, improve services, and comply with legal and regulatory duties including Bank Secrecy Act obligations.

How we share it

With service providers that operate our banking systems under confidentiality duties, with regulators and law enforcement when required, and with your consent. We do not sell your personal information. Joint marketing follows applicable opt-out rules disclosed at account opening.

Security measures

Encrypted connections, hashed credentials, role-based staff access, audit logging, and private document storage. No method is perfect, so report anything suspicious immediately.

Your rights and choices

Review and correct your profile in online banking, ask for copies of disclosures, limit marketing contacts, and close accounts per the account agreement. Contact us to exercise any of these rights.

Questions about privacy?

Reach out and our team will explain exactly how your information is handled.

Contact us